Terms of Use

3.1Age

You must be at least 13 years old to create an account. Some countries set a higher age, up to 16 in parts of the European Economic Area, below which a parent or guardian must agree to the use of a service like Flok. If that applies to you, your parent or guardian must agree before you use Flok.

To buy Flok Premium on the Website you must have reached the age of majority where you live and be able to enter into a binding contract, because Link sells only to such buyers (section 5.2).

3.2Account

You can create your Flok account in the App or on the Website. On the Website you sign up with your email address and a password, or with Google. Sign in with Apple is available only in the App. It is one account: you use the same sign-in in the App and on the Website.

If an account has a password but its email address was never confirmed, and you then sign in with Google or Apple, which confirm that the address is yours, we turn that password off and sign the account out on its other devices, because anyone who knew the address could have set it. You can set a new password with “Forgot password?” on the sign-in screen.

You are responsible for keeping your login details confidential. You agree to give us accurate information when you sign up and to keep it current. Tell us straight away if you think someone else has accessed your account.

3.3One account per person

One account per person. You can add more than one pet to your account. Reselling Flok accounts is not allowed.

4.1What Flok does

In the App you can build a care plan for each pet, scan vet papers and confirm what Flok read, keep health records and lab results, follow a treatment course dose by dose, track vet visits, get vaccine and care reminders, answer a weekly check-in, write symptom notes, and export your pet’s card and papers as one PDF.

Scanned papers are read by a third-party provider named in the Privacy Policy. What Flok reads goes into your pet’s plan only after you confirm it. Check it against the paper: reading can contain mistakes.

4.2Availability

We work to keep the Service available, but we do not promise uninterrupted access. Features may be added, changed or removed. We will announce material removals at least 30 days in advance where practical.

4.3Geographic exclusions

Flok is not available in Russia or Afghanistan. Flok is also not available to persons or entities on any applicable sanctions list, including the US OFAC SDN list, EU restrictive measures, the UK OFSI list and the UN consolidated list. You confirm that you are not on such a list and that you will not use the Service from an excluded country.

The App is offered through the Apple App Store and is not offered in every country. The App Store shows whether it is available in yours. Flok Premium is sold on the Website only in some countries (section 5.2).

4.4The Website

The Website is open to visitors from any country. Its guides, tools and articles are general information (see section 2).

The Website’s questionnaire asks about your pet and shows the first items of a care plan worked out from your answers. That preview is general information too; the whole plan is in the App. On the Website you can also create a Flok account, save your pet to it and, in some countries, buy Flok Premium (section 5).

If you leave your email address in a form on the Website, we send you only what that form describes, and every email has an unsubscribe link. The Privacy Policy explains how we handle your address.

5.1Plans

Flok is a subscription app. The subscription is called Flok Premium, and everything in the App is part of it. There is no version of the App without a subscription. To use the App you need an active subscription or an active trial.

There are two plans: weekly and yearly. One subscription covers all the pets in your account. Wherever you buy it, Flok Premium works in the App when you sign in with the same account.

5.2Where you buy and who bills you

In the App. Subscriptions bought in the App are billed through the App Store by Apple, using the payment method in your Apple Account. Apple’s terms and refund policies apply to the transaction.

On the Website. In some countries you can buy Flok Premium on the Website. The Website shows whether you can buy it where you are; where you cannot, it offers the App instead. These purchases are sold through Link: the seller of record is Sold through Link, LLC, a company of the Stripe group (“Link”). Link takes the payment, calculates and collects any sales tax, VAT or GST, sends your receipts, and answers questions about the payment. Link’s Sold through Link Terms apply to the purchase alongside these Terms. At checkout you tick a box to confirm that you agree to these Terms and the Privacy Policy. The charge appears on your card or bank statement as “LINK.COM* FLOKPETAPP”.

We do not receive your payment card details in either case.

5.3Prices and taxes

Prices are shown in your local currency before you confirm. On the Website the price shown includes the taxes that Link has to collect in your country.

If we change the price of a plan bought on the Website, we tell you by email 30 days before the new price applies to your subscription, and you can cancel before then. The App Store tells you about price changes for subscriptions bought in the App under Apple’s rules.

5.4Auto-renewal and cancelling

Subscriptions renew until you cancel. The weekly plan renews every week. The yearly plan renews every year.

• Bought in the App. To stop a renewal, cancel at least 24 hours before the end of the current period in your Apple Account settings: on your iPhone, open Settings, tap your name, then Subscriptions. Flok cannot cancel an Apple subscription for you.
• Bought on the Website. You can cancel at any time in your account on the Website or at link.com. The cancellation takes effect at the end of the current period: you keep Flok Premium until then and you are not charged again.

If a renewal payment on the Website does not go through, we keep Flok Premium on for a short time while the payment is tried again. After that, access stops until the payment goes through or you cancel.

5.5Trial

The weekly plan starts with a 3-day trial.

• In the App, you start the trial by confirming the weekly plan with Apple while setting up your pet. When the trial ends, the weekly plan begins and Apple charges the weekly price, unless you cancel at least 24 hours before the trial ends. Apple decides who is eligible for the trial. Under Apple’s rules a trial is offered once, so a person who has already used it is not offered it again.
• On the Website, you start the trial by confirming the weekly plan at checkout. Link may check your payment method when the trial starts. When the trial ends, the weekly plan begins and Link charges the weekly price, unless you cancel before the trial ends. We email you the day before the trial ends. A Flok account is offered one trial: an account that has already had a trial, or has bought Flok Premium in the App, is not offered one on the Website.

After the trial, an active subscription is required to keep using Flok. The yearly plan has no trial. It is charged when you buy it.

5.6Two subscriptions

The App Store and the Website bill separately. If you have Flok Premium from both at the same time, you pay for both. If we see this on your account, we email you. Cancel the one you do not need, as section 5.4 describes. We do not cancel or refund either subscription for you.

5.7When a subscription ends

When the paid period or the trial ends without renewal, the App asks for a subscription again. Your account and records stay in place until you delete your account. You can delete your account in the App at any time, including from the subscription screen, and on the Website in your account.

6.1Purchases in the App

All refund requests for purchases in the App are handled by Apple. Use reportaproblem.apple.com.

6.2Purchases on the Website

Refund requests for purchases on the Website are handled by Link under its refund policy. Start at support.link.com. You can also write to us at info@flokpetapp.com.

6.3Withdrawal right in the EEA and UK

If you live in the EEA or UK, consumer law may give you a 14-day right to withdraw from a purchase of digital content or a digital service. For a purchase in the App, Apple’s terms say when that right applies and how to use it, and requests go to Apple (section 6.1). For a purchase on the Website, Link’s Sold through Link Terms say when it applies and how to use it, and requests go to Link (section 6.2). Nothing in these Terms takes that right away.

6.4Statutory rights preserved

Nothing in these Terms limits your statutory consumer rights that cannot be waived, including under Polish law and, where it applies to you, other EU member-state law, UK law or US state law.

8.1Ownership

You keep ownership of the data, records and photos you upload (“Your Content”).

8.2Licence to us

To operate the Service, you grant us a worldwide, non-exclusive licence, with no royalties owed, to host, store, reproduce, modify (only for technical purposes such as resizing), display and transmit Your Content, solely to provide the Service to you, including reading the papers you scan and creating the PDF exports you ask for. The licence ends when you delete the content or your account, except for backup copies, which expire as the Privacy Policy describes.

8.3Removal

We may remove content that breaches these Terms or applicable law. Where possible we will tell you why.

11.1By you

You can stop using the Service at any time. You can delete your account in the App: in account settings, or from the subscription screen. On the Website you can delete it in your account. You can also email info@flokpetapp.com.

Deleting your account does not cancel a subscription. Cancel it first: an App Store subscription in your Apple Account settings, and a subscription bought on the Website in your account on the Website or at link.com.

11.2By us

We may suspend or end your account if you materially breach these Terms, if we reasonably believe that continued access creates legal risk for us or our users, or if we stop offering the Service. Where practical we will give you notice and a chance to fix the problem first.

11.3Effect of termination

On termination, your right to use the Service ends. Your data is kept and deleted as the Privacy Policy describes. Sections that by their nature should survive termination (ownership, disclaimers, limitation of liability, dispute resolution) do.

12.1Disclaimer

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

12.2Consumer protection

Nothing in section 12.1 or 12.3 removes your statutory consumer rights under Polish law, other EU member-state law where it applies to you, UK law, or US state law where it applies. For consumers protected by the EU Consumer Rights Directive or equivalent, we provide the Service with reasonable skill and care.

12.3Limitation of liability

To the maximum extent permitted by law, Flok’s total liability to you for any claim arising from or relating to the Service is limited to the amount you paid for Flok Premium, to Apple or to Link, in the twelve months immediately before the event giving rise to the claim. If you paid nothing for Flok Premium in that period, this limit is zero.

We are not liable for indirect, incidental, consequential, special or punitive damages; lost profits or revenue; or loss of data beyond what any consumer-protection law requires us to cover.

Nothing in this section limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

13.1Try to talk first

Before filing a claim, please email info@flokpetapp.com with a description of the issue. We will do our best to resolve it within 30 days.

13.2EEA, UK, Switzerland

These Terms are governed by Polish law. You can bring proceedings in the Polish courts, or in the courts of your country of residence if local consumer-protection law gives you that right.

13.3United States: binding individual arbitration (opt-out available)

Please read this section carefully. It affects your legal rights.

If you live in the United States, you and Flok agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its streamlined Consumer Arbitration Minimum Standards, in English, in a location reasonably convenient to you or by video, rather than by a court or jury. The Federal Arbitration Act governs the interpretation and enforcement of this clause.

Class-action waiver: claims must be brought in your individual capacity only, not as a plaintiff or class member in any class, consolidated or representative proceeding. The arbitrator cannot consolidate claims or preside over a class proceeding.

Exceptions: either party may bring (a) a claim in small-claims court if it qualifies, (b) a claim for injunctive relief to protect intellectual-property rights, and (c) claims that cannot be arbitrated under applicable law, such as certain public-injunction claims under California law.

Opt-out: you can opt out of this arbitration agreement by emailing info@flokpetapp.com within 30 days of first accepting these Terms with the subject line “Arbitration Opt-Out” and your account email. Opt-out is individual and does not affect any other agreement you have with Flok.

Non-waiver: if any part of this arbitration clause is found unenforceable, the rest stays in effect, except that if the class-action waiver is found unenforceable, the entire arbitration clause is void.

Disputes about a payment on the Website are between you and Link under Link’s terms, which have their own dispute rules for the United States.

13.4Elsewhere

If you live outside the EEA, UK, Switzerland and the United States, disputes are resolved in the Polish courts and governed by Polish law, except where mandatory local consumer law says otherwise.